1. Delivery Area
We deliver to addresses in Switzerland, the Principality of Liechtenstein, Germany and Austria.
2. Shipping Costs
Switzerland and Liechtenstein: a flat rate of CHF 7.50 per order. For orders over CHF 70.00, delivery is free of charge.
Germany and Austria: a flat rate of CHF 15.00 per order, and CHF 35.00 from a team set (15 pairs) upwards. There is no free shipping threshold for deliveries abroad.
3. Import, Customs and Taxes (Germany and Austria)
We ship from Switzerland. Switzerland is not part of the customs territory of the European Union, so every consignment to Germany or Austria is an import. Import VAT of the destination country and the carrier’s customs clearance fee are charged on import. These costs are borne by the recipient and are payable on delivery; they are included neither in the purchase price nor in the shipping flat rate. Their amount follows the rules of the destination country and the carrier’s price list and is outside our control.
4. Delivery Time
Your order is generally processed by our logistics center in Zurich on the next working day. Shipping with Swiss Post typically takes 2 to 3 working days. Slight delays may occur during peak times (e.g., before Christmas). For deliveries to Germany and Austria, customs clearance and delivery in the destination country are added to this.
5. Returns and Exchanges (30-Day Return Policy)
Customers have the right to return intact and unworn items within 30 days of receipt without providing reasons.
- The items may only have been worn for trying on, as would be customary in a retail store.
- Returns must strictly be made in the original packaging.
- For an accepted return, you will receive a voucher for the value of the returned goods. There is no cash payout or refund to the payment method.
- For consumers resident in the European Union, the mandatory provisions of their country of residence, in particular the statutory right of withdrawal, apply regardless of this policy and take precedence over it.
Please address returns with sufficient postage to:
ARDUGA AG
Hagenholzstrasse 80
8050 Zurich
Switzerland
6. Transport Damage
If goods are delivered with obvious transport damage, please complain about such errors immediately to the deliverer and contact us immediately. Failure to file a complaint has no consequences for your statutory rights but helps us assert our own claims against the carrier.